Frequently Asked Questions
1. Are your products authentic?
Yes. We are committed to offering 100% authentic products. All items are sourced through trusted and reputable suppliers, and authenticity is a priority for every order.
2. Where do you ship?
We offer worldwide shipping, including the USA, Canada, Europe, Australia, and many other destinations around the world.
3. How long will my order take to arrive?
Orders are typically dispatched within 1–2 business days.
Estimated delivery times after dispatch are:
- USA & Canada: 3–6 business days
- European Union: 3–7 business days
- Australia: 4–7 business days
- Rest of the World: 5–10 business days
Please note that these are estimated delivery times and occasional carrier delays may occur.
4. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
You can use the tracking details to follow your order throughout its journey.
5. Do your prices include all taxes and fees?
Yes. The price you see at checkout is the price you pay.
There are no additional import duties, customs charges, or hidden fees added after your purchase. We aim to make international shopping simple and transparent.
6. What is your return policy?
We offer free returns within 30 days of the date your order arrives.
Returned items must be unworn, unused, and in their original condition, with original tags and packaging where applicable.
For hygiene reasons, underwear and swimwear are not eligible for return or exchange.
7. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer service team at info@zaraquinn.com as soon as possible.
Please provide your order number and photos of the issue where applicable, and we'll be happy to assist you.
8. Are your items brand new?
Unless otherwise stated in the individual product description, all our items are brand new and unused.
Each item is carefully checked and packaged before being dispatched to ensure it reaches you in excellent condition.
9. Does my order include the original branded packaging?
Where applicable, products may include original branded packaging such as boxes, dust bags, tags, or other accessories provided by the brand.
Packaging can vary depending on the brand and specific product. Please refer to the individual product description for details.
10. How can I contact customer service?
Our customer service team is here to help with any questions regarding products, orders, shipping, or returns.
You can contact us at:
info@zaraquinn.com
We'll be happy to assist you and will respond as soon as possible.