Shipping & Returns Policy
At Zara Quinn, we want your shopping experience to be simple and stress-free. Please review our shipping and returns policy below for information about order processing, delivery times, and returns.
Order Processing & Dispatch
All orders are carefully prepared and dispatched within 1–2 business days after your order is placed.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Please note that business days exclude weekends and public holidays.
Shipping Times
Estimated delivery times begin once your order has been dispatched:
| Destination | Estimated Delivery |
|---|---|
| 🇺🇸 USA | 3–6 business days |
| 🇨🇦 Canada | 3–6 business days |
| 🇪🇺 European Union | 3–7 business days |
| 🇦🇺 Australia | 4–7 business days |
| 🌎 Rest of the World | 5–10 business days |
Please note that delivery times are estimates and may occasionally be affected by customs processing, carrier delays, public holidays, weather, or other circumstances outside our control.
For international orders, customs duties, taxes, or other import fees may apply. Any such charges are the responsibility of the customer.
Returns
We offer free returns within 30 days of the date your order arrives.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned with original tags and packaging where applicable
- Returned within 30 days of the delivery date
Non-Returnable Items
For hygiene and health reasons, underwear and swimwear are not eligible for return or exchange.
This exclusion applies even if the item is unworn.
How to Start a Return
To request a return, please contact our customer service team at:
returns@zaraquinn.com
Please include your order number and the item(s) you would like to return. Our team will provide you with the return instructions.
Once your return has been received and inspected, your refund will be processed to the original payment method.
Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at returns@zaraquinn.com as soon as possible.
Please include your order number and, where applicable, photographs showing the issue. We will review the situation and work with you to find an appropriate solution.
Important Information
- Orders are dispatched within 1–2 business days.
- Delivery times are estimates and begin after dispatch.
- The 30-day return period begins on the date your order is delivered.
- Returns within the 30-day period are free.
- Returned items must be unworn and in their original condition.
- Underwear and swimwear are excluded from returns and exchanges.
- International customers are responsible for any applicable customs duties, taxes, or import fees.
- Delivery may occasionally take longer due to customs, carrier delays, public holidays, weather, or other circumstances outside our control.
If you have any questions about your order, shipping, or returns, please contact us at returns@zaraquinn.com.